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1. How will I know if I’m determined an “eligible rider?”
2. What if I’m denied eligibility?
3. Where will paratransit take me and, are my trips prioritized or limited in any way?
4. What are the vehicles like?
5. If I need assistance with packages such as groceries, for example, will the driver help me to the door?
6. If I schedule a ride, will it be possible for the driver to drop me off to run a quick scheduled errand?
7. What if a Personal Care Attendant (PCA) needs to travel with me?
8. May I bring a non-eligible person with me on trips as a guest?
9. Can non-residents ride paratransit?
10. Do Davenport CitiBus and Bettendorf Transit offer paratransit?

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1. How do I download the app to get started?
2. Which phones and operating systems are supported?
3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
4. What if the app is unresponsive?
5. What if I get a new phone? Can I transfer my tickets?
6. What if my battery dies?
7. Do I need a wireless connection to buy or use tickets?
8. How do I set up my account?
9. What is the difference between creating an account and logging in?
10. How do I reset my password?
11. Is it necessary to create an account to purchase a ticket?
12. How do I add a debit/credit card to my account?
13. Can I store more than one card?
14. Where is my personal information and credit card information stored?
15. How quickly is the payment processed?
16. What if my credit/debit card is declined?
17. Can I get a refund?
18. My card was declined - why is there a pending transaction on my statement?
19. Are receipts available for my mobile ticketing purchase?
20. Will I have to create an account to purchase a ticket?
21. Can multiple fares be purchased at one time?
22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?
23. Is there a limit for purchases?
24. Can I purchase a ticket ahead of time with the app?
25. Does my ticket expire?
26. How do I activate my tickets?
27. Can I use multiple tickets at the same time for myself and my family or friends?
28. Can I see how much time is left on the active ticket before it expires?
29. How do I show the QR code, and when do I use it?
30. Will a Channel Cat crew member show me how to use the app?
31. The ticket takes a long time to display, what can I do?

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1. Why was my bus late?
2. Why did the bus drive by without stopping to pick me up?
3. Can Metro place a bus shelter at my stop?

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1. Can I apply online?
2. Do I have to license my pets?
3. Where can I sign up for utilities?
4. How do I contact a city/county department?
5. Where can I find the answers to my frequently asked questions?