Can visitors ride Paratransit?
Persons deemed eligible with other transit systems will be able to use MetroLINK service. MetroLINK will honor their eligibility card.
Does Davenport and Bettendorf have Paratransit service?
Yes. Coordination of transferring will be addressed when calling for a trip reservation.
How much does a ride cost?
A one-way trip on MetroLINK's Paratransit service is $1.60. Personal Care Attendants ride free. Guests pay a fare of $1.60 one way.
How will I know if I am determined an "eligible rider"?
MetroLINK will inform you of your eligibility status in writing. Determination will be made within twenty-one days of MetroLINK receiving your certification form. Eligible riders will be instructed at that time how to receive their eligibility card. People with applications pending will be able to ride Paratransit throughout the process.
Download the Paratransit Application here
If I need assistance with packages such as groceries, for example, will the driver help me to the door?
No. MetroLINK's service provides "curb-to-curb" service only.
If I schedule a ride will it be possible for the driver to drop me off to run a quick non-scheduled errand?
No. Trips are for scheduled arrangements only.... even if your errand might seem "on the way." Dispatching for Paratransit runs on an intricate and prearranged schedule.
May I bring a non-eligible person with me on trips as a guest?
Yes. One guest is allowable. However, the guest's reservation is based on available space.
What are the vehicles like?
Vehicles used are designed to meet the needs of the riders. All accessible vehicles will utilize either a wheel chair lift or ramp and are equipped with tie down restraint systems.
What if a Personal Care Attendant needs to travel with me?
This is permissible. However, the PCA's reservation must be made at the same time as the eligible rider's reservation is made.
What if I am denied eligibility?
In the event that this would occur, an appeals process exists.
What is eligibility based on?
There are three categories defined by the American With Disabilities Act. They are:
- Unconditional - Individuals seeking status as Paratransit eligible for every trip. Individuals need to be as specific as possible when stating why they cannot use fixed route service for any trips.
- Conditional - Individuals for which impairment related condition and environmental barriers exist. Conditional eligibility will be determined on a trip-by-trip basis. To determine whether an individual is eligible or not, each day's environmental conditions, trip origin and destination and how they interact with the individual’s disability will all be considered.
- Temporary - Individuals who are seeking short-term status as paratransit eligible. This finding is for six (6) months.
Where can I obtain a "Paratransit Eligibility Certification Form"?
Forms, created in large print, are available at:
MetroLINK Administrative Offices 1515 River Drive, Moline, IL 61265
The form is available on audiotape and in Spanish and Braille at the MetroLINK office. All certification forms should be returned to the MetroLINK office, 1515 River Drive Moline, IL 61265. Questions concerning eligibility can be addressed by telephoning (309) 788-3360 ext 314.
Where will Paratransit take me, and, are my trips prioritized or limited in any way?
Trips will not be limited, nor will your reason for traveling be questioned. Eligible riders within 3/4 of a mile of a MetroLINK fixed route will receive service.
Who can use Paratransit Service?
Anyone determined "Paratransit Eligible". Eligibility is determined from a "Paratransit Eligibility Certification Form," completed and returned to MetroLINK for review.